Then, in order to focus on the actual development of the project, we hired an agency with some people specialized in communication to maintain dialogue with the public.
Can I get their original bitcointalk I'd or contact details. Perhaps it would help me

.
It's quite clear you have hired some person to make fake conversation on your thread. And it's not allowed by forum and community. From forum side you already punished. Hope community will punished soon....
First, we need to find an explanation for this incident primarily.
What explanation are you finding? Perhaps moderators would ban your account due to use paid bumping services.