I have 0.54 bitcoin in my hotbit account so when I try withdraw they told me that message . this account is not a llowd to withdrow . I try and contact support they dident respand end when they respond they say that the system has been mistaken and send me this amount so if you are in my position what would you do any help please ..for now I m trying to sell this account with 0.53 for 0.20 I d ant know what to do to get my money back ... so please is there anyone who has an experience and can help me ..
I am not sure if I would believe you trying to sell your account here. Or maybe you are not verified yet that's why you need some additional information for them to have a proof that that's the account you're trying to withdraw is really yours. Wait until they reply soon because once that it is really your account then there will be no hard time for you to encash it because you know private keys or any verifications.