No I can't.
~
Why not? Do you have a non-disclosure agreement?
First, we need to find an explanation for this incident primarily.
Explanation from whom? The agency you hired to maintain dialogue with the public (your words)?
Exactly. It's only fair play to first get a point of view from them (the agency) because they were hired to outsource the communication services.
On the other hand, both the project and the team are opened to any verification because everything is transparent.
It is unfortunate that although I have expressed my willingness to answer to any question regarding the project, my efforts are considered hostile.
Yeah, right! Let's not play innocent...How about this scenario: just by revealing their name/package details, everyone would realize that it's an obvious bumping service so actually saying it would make you the bad guy for knowing exactly what you paid for. Seems a bit more accurate, doesn't it?
Even though one right doesn't erase a wrong, actually helping us clean the forum of their spam would be a first step to redemption!