I think it would probably be a good idea for Jack to start addressing the customers who still haven't received confirmations or shipments, rather than pushing Bitcoin mining hardware in this thread. I was fortunate to track down the status of my package through DHL myself, but there are still many who ordered weeks ago that can't get any answers. I, for one, can't see myself doing business with them again.
I agree with you, but I think that Jack and his new staff are trying to workout all the kinks at the same time they are working on all their orders. If they reply to all that have a concern about their orders, they would be a lot better off. I also had to track down my tracking number by calling DHL. But Angela did email that my payment had been verified. Communication is the key!!!