Yes. i have sent several email.. zen support.
They answered is very formal.
Please wait. we are verify account.
With terms, law, and others checking.
Is very general common answer.
You often use this site? Especially the withdrawal or this is the first time? If ever.
Try to look at this one.
He was told to open a scam accusation thread and then within that day the issue is solved! So I guess Bitlish won't destroy their reputation. Anyway, your 1.2btc is crazy not to worry about.