Please let me know directly once you've spoken to USPS, either via email (listed at the beginning of this topic) or via PM, and we can take it from there:)
I already called USPS and they can't see anything. So let me ask you this...
WHERE IS MY ORDER?
MD
Ok well we are on the bottom end of the surface mail transit times we've grown to expect to the US, so I was just hoping we got lucky. To answer your question directly, you can see on the tracking information it has left South Africa and is en-route to you, so at this stage it is in-between here and you.
Sometimes those sea voyages are not as direct as they could be. For example, we shipped several pallets to a farm in California. The vessel went from here to Newark, and from there it got put on a different vessel to San Francisco (instead of overland, no idea why). There's a vessel every week to Newark, but from Newark to San Francisco there's only a vessel they can use every 14 days. The estimates given were 25 days to Newark, 15 days from Newark to San Francisco, but you've got this possible wait in the middle. Final trip time was 8 weeks including customs and final delivery.
By comparison, EMS to California is around a week to final delivery.
Our options are limited, short of sending a helicopter out to see to intercept the boat:-P We can file a claim with our insurance, but they will wait until USPS confirms that it hasn't hit the country and we're past all reasonable transit times (definitely past the 6-10 weeks we've put as the expected timeline on the site).