you
2019-10-02 16:36

Hello,
just lost last night a lot of money due to bug in Exchange. Please revert back the orders!

Seems, that Exchange work via Trade as Market orders instead of Limit ones, resulting in massive difference (30X) in price of separate deals! I wanted to exchange 0.78 BTC for 24 000 XRP, used Exchange and got only 4555 XRP. You can see also the spike, caused but Market orders execution in this case.

Cheers
https://api2.nicehash.com/media/supportdesk/ca23a75d-78f8-4e4b-a4ea-a594ad976ab7.png
Support Team
2019-10-06 11:21

Hello!

We have checked and you have placed this order as a Market order.
https://www.nicehash.com/support/exchange/general/market-order

Unfortunately, there is nothing we can do in such cases.

Thank you for understanding.

Kind regards,
NiceHash Team
you
2019-10-06 14:57

Hello,
I know what market order is. What I told you here is that using your Exchange functionality (not going to place orders anyhow) performed Market order instead of simple exchange operation. This is a bug, that's why I insist to get my money back.
If you are not capable to understand my explanation, maybe I need to use screenshot as attachment. You can see amount of 23 000 XRPs, which I should receive. Silently you are performing Market order operation and as result I got only 4400!

To be honest, you need to give me also bounty for finding of such a major issue. Or I need to publish this in social media channels?

Best regards
https://api2.nicehash.com/media/supportdesk/2f132500-a08f-4df6-8a7d-cebfef4ac7c9.jpg
Support Team
2019-10-14 19:13

The amount shown is only approximate. Also, please note that all trades that are requested through “Simple View” are set as market orders.

I understand your frustration with this trade but unfortunately, there is nothing we can do. I can only suggest you start using "Trade view" where you will be able to place LIMIT orders.
https://www.nicehash.com/my/tradeview

Thank you for understanding.

Kind regards,
NiceHash Team