Judging by the recommendations from Airbnb and Booking.com, their AI works very poorly
Does Booking.com use artificial intelligence to provide additional services when you are already at the hotel?
Many questions concerning booking.com are coming these days.
We need to clarify that our product is a hotel management system (HMS). It includes the booking engine as a part of the platform, but it is not our main competitive advantage. That is why the comparison to booking.com or Airbnb is not relevant. HMS controls all operations inside the hotel business, while booking.com connects guests and hotels.
Booking takes care of the guest from the very beginning of his journey until the guest arrives at the hotel.
Our platform takes care of the guest the moment he walks into the hotel. (Actually interaction with a platform will start earlier in many cases, but for the more comfortable understanding lets assume that a guest interacts with it right before check-in). The platform makes sure that hotel business runs smooth, automates routine processes and take meaningful steps to increase customer satisfaction with a variety of services. Many of those services are working with AI to bring unique features to the guests.
We will not compete with booking or Airbnb since Modihost is a very different story.
Advantage of the platform is the ability to use previously gathered guests data in a meaningful way to get the service beyond customers expectations. In turn, we expect a higher upsale rate for the property and a better review score by the guest.
To avoid further speculations, we ask to wait for a whitepaper release, where a majority of questions are explained. We appreciate the patience of the community and look forward to pleasantly surprise you with a full description of the platform and its features very soon.
Do you know that the developers of HMS systems avoid the most pressing problems of the hospitality industry? That is why their products are so ineffective in use.New HMS platforms are not customer-oriented; they do not have any information about customers' preferences and can not provide hotels with the appropriate services. This explains the low level of sales in many hotels.
Hotel staff usually have no interest in sales – perhaps, because they have no direct interest in increasing the hotel's revenue. From this point of view artificial intelligence becomes the perfect tool to increase sales at no additional cost.
The artificial intelligence will analyze customers' preferences, their previous bookings, and other data about their previous stays at the hotel. Then, based on the analysis made, it can offer the customer service, accept the order and transfer it to the staff for immediate processing. Thus, in just one step, artificial intelligence will be able to increase customer loyalty, provide them with a positive experience of using hotel services and increase the level of sales efficiency by up to 15%. More exciting information about ModiHost project-on the website of our project
https://modihost.io.
