Hi,

I'm sorry for your frustrating experience.  I did have our customer service team reach out when you contacted us here.  They requested your coin ID but we didn't see your email responses with the ID so that we could take action.

We have repeatedly had spam email attacks against our mail servers so you may have been the victim of a false spam flag.  We'll go back and search to see if you got caught in the spam filters for some reason.  

In the meantime, Please email me directly at tim@titanbtc.com with your coin ID so I can follow up.