Just following up, we were able to recover some emails that went to spam.  I've got your coin ID from those emails and I've looked up the record on your coin.

We show you requested redemption twice, with two different addresses.  It was redeemed to the first address you requested in September of 2018, but the website is showing the most of the addresses you requested redemption to (that address is from a bit of automation that isn't based on the redemption transaction).  I'm omitting the details from this public post but I've emailed you the transaction ID so you can verify.