In case it's relevant to anyone, the email address "
erin@hashfast.com", now insta-bounces. I guess she left (forgive me if this is old news).
Have to wonder what's going on with John gone, and HF-Engineer Phil suddenly not posting in the tech thread as of 6 days ago.
HF-Engineer / Phil still logs into bitcointalk every day (at least for the last 3 days, including today).
He probably violated the company policy of providing the worse possible after-sales service known to man, so he was told to stop posting.