Yes, you are right.
So how do you plan to gain trust? From what I understand, the site will work similarly to localbitcoin, where the coins are sent to a trusted third party, provided that the role of the support team in the resolution of disputes between the parties. How can I guarantee you won't steal my coins?
How much are the fees for deposit/withdrawal?
Any information about the developer team, the workplace, the required licenses "especially if there is a cash trading"?
The service is anonymous. As is the case with any cryptocurrency exchanges, exchangers there is a conditional risk. However, the bot has been working successfully for more than a year, is not a risky project. Unfortunately, we are unable to provide you with information about users or owners.