Hi! I dont know if posting in the right post..
I have a problem with CoinBase. I bought Bitcoin with CoinBase and then I sent to a wallet from a platform. I didn´t accept the conditions of the platform so they sent me back the Bitcoin. The problem is they reversed the transaction and sent it to the same address. In CoinBase the address from where I sent is different from the address where I have to receive.
I am waiting for a response for a month from support.... Has anyone had a problem like that? Thanks
I have a problem with CoinBase. I bought Bitcoin with CoinBase and then I sent to a wallet from a platform. I didn´t accept the conditions of the platform so they sent me back the Bitcoin. The problem is they reversed the transaction and sent it to the same address. In CoinBase the address from where I sent is different from the address where I have to receive.
I am waiting for a response for a month from support.... Has anyone had a problem like that? Thanks
it's never happened to me personally but it's not unheard of. i can't find any threads about specific cases on coinbase, but it took binance a few weeks to sort out a similar situation.
how many times have you followed up on your ticket? the only time i had an issue that required customer support, coinbase replied with ~3 irrelevant boilerplate emails before a competent human finally addressed my problem. you need to keep pushing them, otherwise it'll fall through the cracks.
also, post your issue and ticket # on https://www.reddit.com/r/coinbase ......that tends to get their attention.