Hello!

Client’s funds were blocked by our security service on November 8th 2019, funds are still kept on client’s account but will remain blocked Until the investigation is completed. This block was caused by requests from law enforcement agencies which included particular TXIDs of the client operations held through accounts created on our platform on August 30th and October 22nd this year. This user performed large trade operations with funds of unexplained origin with a further request for deleting a personal account.
User created a third anonymous account on our platform on November 8th 2019 and deposited a large amount of funds of unexplained origin. Then this user contacted our manager through Telegram messenger (our official contact) and provided client’s ID and told about the large amount of funds a client is going to deposit again. At the moment of that visit, several of our partners’ accounts were blocked on third-party trade platforms. Those blocks were caused by the requests from those platforms concerning those previous operations made though our platform by this client before.


That’s because this user’s funds are of an unknown origin and illegal, and a user tried to do a money laundering not though big trade platforms which you mentioned, but a client was hoping to put his dirty money into our platform with impunity.
The Exchange keeps in secret everything related to our clients' operations, including this case. However, the client himself chose to make the case public. Therefore, we publicly request to cover losses incurred as a result of using the exchange to launder criminally obtained funds, as well as to provide the necessary information to minimize the damage.