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Is your exchange LEGAL ? Could you show us the REGISTRATION documents, like where is it registered and who is the owner ?
Still waiting for Cryptex to answer the above questions...
Imagine!
I thought they were even an independent exchange

They are shady as hell and their acts could probably be the reason the funds were blocked on binance and now they are bringing the blame to the customer.
Basing of the findings, these chaps are not to be trusted at all and i think it's time for me to leave my negative feedback... Until the sort out their mess at least.