You should probably not have posted that link here, but from there, I have been able to verify your Letter of Guarantee. The version you posted may have had a different space or line break or something.
So I was I scammed and the money is gone or is there any chance of an error and the service being legit and I getting a refund? Any advice?
Have you sent them an email?
Support e-mail: support@privcoin.io
Note that, if you recover your funds, your privacy is gone after posting your Letter of Guarantee.