I bought Bitcoin in Coinbase and then I sent to a private platform (For trading and investments). When I signed up on the platform, I accepted the terms and conditions so I sent the Bitcoin to their wallet.
After this, They changed some of the terms about rates and roi, so I decided not to use their services, so I requested to have my Bitcoin back. They returned them to me without problem.
The problem is that they returned the Bitcoins to the same address of wallet from where were sent.
In Coinbase,the address for Send are different to the address for Receive. So thats why I can´t see the Bitcoin in my wallet. But I have the hash where we can see the sent from Coinbase(wallet A) to their wallet, and then I have the hash where we can see the sent back from their wallet to Coinbase(wallet A).
The problem I have is that they don't answer my support requests. I only receive automatic emails like "Thanks for writting.. . We've just checked your account and we confirm that your request has been properly escalated. These reviews are typically completed within 4-5 business days... " but I've been waiting for more than 3 weeks...
So the problem started on that private platform. My question is, how they just send that bitcoin back to you without asking for your address or at least they allow you to set an address on your Account settings there that meant for withdrawal. You mean they just deposited it back based on the details they saw on your transaction details?
And since you have mentioned
"ROI", it looks like... oh I don't want to speculate for now.
Are you really sure that the platform really returned your bitcoin? How sure you are that the hash they provide to you is somehow legit.