BOBSAG3 - You REALLY need to communicate with your customers better. SEND AN EMAIL TO ALL CUSTOMER EXPLAINING WHAT HAS HAPPENED.

Be sure to include the following - as customer should NOT have to hunt and peck through 50ish pages of stuff to understand what is going on.

1) Seem genuine.
2) Tell them What Black Arrow products are delayed.
3) Why they are delayed.
4) How much they are delayed.
5) What you are offering to resolve the issue and what choices the customer has.

Doing the above is good business sense. Be OPEN, HONEST AND PROACTIVE.

The bitcointalk forum IS NOT an ideal place for proactive resolutions.

Here let me help you....Ill write the email for you and you can fill in the blanks

Subject: Your Black Arrow Order Update - IMPORTANT

Miners,

As we are nearing the end of February, I wanted to share some important news regarding your Black Arrow products. Regretfully, I have some disappointing news as the Prospero X1, X3, whatever else, whatever else and whatever else shipping dates are delayed.  Black Arrow is failing to meet the shipping date due to (real reason here and not "aliens abducting the CEO of Black Arrow"). It appears that the Black Arrow productions mentioned earliest shipping date is now going to be May? (or correct estimated date).

As I know that this presents challenges and business challenges for some of you, I am offering (state what you are offering and present all options for customer. Clearly state concessions.)

Sincerely,
Matt
Bobsag3