I had contacted they through chat and that tab is closed. But, I can start a chat now and can ask them for the same and even now they will give such rude and arrogant replies. They kept giving such predetermined replies for hours. I do not have any expectation from them. I think they
Just this could already bring out the idea of what kind of exchange they are and the customer service they provide. Plus, the fact that they originally refused to give out the number of transactions required, I'd immediately move on to another exchange rather than continue and try using them. It's pretty much unknown whether they used that to hide their mistakes or just a pure scam, but you should still share and file a proper report for others to see.