How long have you actually left the miner on ? also did you set your pool settings ? new miners come without unconfirmed as far as the pool settings are concerned, unlike old batches where Bitmain has their worker details pre-set  , so set the pool correctly and leave it run for 30-60 mins and update here, my T17 took forever to start mining, once you get used to S9 , everything else seems faulty at first, so allow more time.