Did they ever say what BTC price they will use to refund you? Hopefully, they'll refund at the current price and not the price at the time of your order.

I've got 3 support tickets open and haven't had any response. I trying to find out if I can transfer the credit for a Dec. S17 order to my host who is doing a bulk order from Malaysia.

Did you hear back through a support ticket, or have you been just emailing directly?