I have had better fortune
I placed all my orders minutes into the S17E sales going live I believe 7:06 and 7:02, 7:03 am paid instantly so I believe this put me at the beginning of the line
Nov 1-10 Shipped on the 11th - 1 day late
Nov 11-20 Shipped Yesterday late night so 22nd - 2 days late
Nov 21-30 TBD
I also feel slightly more fortunate dealing with support (Carol gave me a 3 week refund eta) also TBD
Carol (Bitmain)
Nov 22, 14:30 CST
Hello Prpz82,
Thanks for your consultation!
We will complete the refund within 3 weeks and the USD will be transferred to BTC according to the real time exchange rate when our finance team doing the refund, please wait patiently, thanks.
Please let us know if you have additional questions or concerns.
Best regards,
Carol
BITMAIN