Sorry, but that's not good enough and there is more you can do about it. 

Based on this update, all you've done is open a support ticket and are sitting and waiting. That's simply not sufficient if you're running a site such as WP and have hundreds of customers waiting on you.  Have you tried directly reaching out to anyone at Cryptsy?  I realize they don't have an 800 number posted on their site, but there are surely other ways of getting a hold of them.  Twitter, IRC...etc. 

You're probably one of their larger sources of revenue and shouldn't have to play the sit and wait game when there's an issue affecting your withdrawals.