A lot of interesting opinions of users who really say that many people are satisfied with the work of the exchanger (statistics will show this) I will not argue, perhaps at the stage of developing the exchanger there were precedents and incomprehensible situations ... (we are all not perfect)
I just cant understand one thing: why are you not giving the exchanger the opportunity to prove its correction? why not give a week of time (as the manager said above)? In the end, they promise the first payment very soon - this day will serve as the solution to all the evidence on both sides.
my vision of this situation, thanks