You should clarify it with Admins, they will help you
I heard from many users that the technical support of this exchange works very quickly. I think you need to be more persistent in contacting them for help.
it is not !!!
On November, 11 sent a deposit BTC 0.1495
wallet: 3P5V4AnMpJsew27dgZykcfG3ZjiBoUvrxo
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hash of this transaction: fc985e51bb042ea5ccceac5b39a652ef183c96446b9b3a877f5811d3e1ac4f7c
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Purse on the exchange of 3p5v4anmpjsew27dgzykcfg3zjibouvrxo for a deposit on BTC. Khesh of transaction fc985e51bb042ea5ccceac5b39a652ef183c96446b9b3a877f5811d3e1ac4f7c from the purse of 1ndyjtntjmwk5xpnhjgamu4hdhigtobu1s to the purse of deposit birzhy translation on 0.14950000 BTC a deposit on blokcheynu came 11-11 09:19:18 on UTC on an exchange not represented!!!!! in 11-11 14:39:39 was translated on blokcheynu on the incomprehensible address of BTC of 1fsdcggyzu8ctd4u9rusgxbgcqmszakn2u
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Service of support does not decide a problem!!!!!!!!!!!!!!!!!
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A problem is not decided 14 days!!!!!!