They are saying me to report to the local police and then the police will contact them and they will share the details, other than that, they won't do anything. On the other hand, our county has no specific regulation or law about crypto but it was stated not to use this type of asset. If I go to a report about this, I might be facing different laws issue. Why they are not helpful. I know one of my friends who had a similar issue and Binance helped him to recover the fund with some process. Why they can't do that? if they need my local law guidance though crypto is not legal in my country, why they are accepting users from my country? If I need to be a centralized law follower, how they can operate their business including my country? Can anyone help me in that case?
Because they're centralized business and most of the time facing scammers that pretend to be their customers requesting their funds to be recovered. Most exchange also allows non-KYC user but the risk is with you and not theirs. They're not responsible for your registration as most of the time, they already put their ToS which you're (forced to) agreed when you signed up.
I think instead of discussing this, you should clean your computer first, as it's possible there's another malware lurking around and who knows, they might steal your e-mail, credit card, etc data.