You miss my point here.

ticket was open since yesterday....

Dear halabibk,

We would like to acknowledge that we have received your request and a ticket has been created with Ticket ID - 166.
A support representative will be reviewing your request and will send you a personal response.(usually within 24 hours).

To view the status of the ticket or add comments, please visit
http://poloniex.freshdesk.com/helpdesk/tickets/166

Thank you for your patience.

Sincerely,
Poloniex Support Team