It's their known issue, i did forget my password in 2 or 3 months back, and that reset email was never sent to my address, moment later i managed to retrieve the old password and logged in with that,  so it was never fixed until today. The admin should check for this flaw, since both the email sending is not working & password reset is not working too. For all sytems the moment you clicked forget password it's already changed to something randomly and is to be used as new password for sending to the user, the key to note here: it might just read what ever stored in database to send back to the user (that's why the old one never get changed) thus..it might be saved as plain text without any encryption!