It's the blatant lying that bothers me.  Their website clearly states instant payouts.  If they don't pay out instantly 99% of the time,  then they shouldn't advertise that - end of story.  Instant payouts are a big selling tool and something that I know many high rollers look for.  So anything less than what they advertise to lure players in is totally unacceptable imo.

And before I hear an excuse like it's a holiday or something, I've personally had to wait on at least 30% of my payouts over the years if not more.  Eventually I always got paid though.  I personally just don't see the upside to advertising something you're not going to honor.  All it does is piss people off like me and we quit playing because we feel like someone isn't shooting straight with us.  It creates a negative when there doesn't have to be one.  Just advertise same day payouts, that's still attractive...

It's their business, they can do what they want.  No skin off my back.  But a little common sense would go a long way with these guys.  It's no surprise I usually see zero users nowadays.  They think their nickel and dime new promotions are going to get players back to the tables.  And it might be a step in the right direction. But I'm not touching this site with a 10 foot pole again until they do away with their disingenuous advertising.