If that's the case, then this is not a good gambling site, transaction should be automated to avoid waiting on the part of the gamblers.
What about the support, it should be active most of the time and not wait on OP to be online because you concern will be entertain.

I understand that they are still in the early stage, but they should impressed the gamblers here, they are giving a good amount in airdrop and yet they can't process concerns on a timely basis, support and marketing should together be taken cared of properly.