I know in (some) real life casinos... if an "overmax" bet is placed:

If it wins, the bet is reduced to the "max bet"... extra wager amount is then returned to the player and the payout is then made accordingly to the "max bet" amount.
If it loses, the bet is reduced to the "max bet"... extra wager amount is then returned to the player and the "max bet" amount is then forfeited as the bet was lost.

I've spent countless hours reviewing footage and tracking down patrons to recover over-payments to patrons who won on an overmax bet... AND to return the "extra" amount on overmax bets that were lost and should not have been taken.

So, personally, I have no problem with them only paying out the max. I don't see that as being "scammy". However, I would consider it a problem if you had lost... and they had then refused to return the "extra" amount that you should not have been able to wager in the first place.

Honestly, this seems more like a "customer service" issue than a "scam".


That being the case, I can't say I'd support this and I certainly don't think you've been scammed out of $9K