It is not really important how we will call it, it is important that they should pay the full winnings.
It is extremely funny that somebody's explanation is 'we let the players bet how they want'. Yea, the world is full of idiots wanting to bet 1000$ on a roulette number to win 2000$. That by itself is borderline scam and fixing it does not change the fact it was explained like that in the first place.
If the bet was taken, paying the bet is the only way forward.
I for one will never play at Roobet after a situation like this, how you handle your mistakes says more about a company than anything else.
No, your post does not address the irrefutable points that I made above. HE knew the conditions , HE CHOSE to accept the conditions, HE fucked up and brought into play the conditions HE knew HE agreed to operate under.
Get it now?
He should have chose to go somewhere else.
Give him the amount he over bet on back as we suggested earlier.