First time I did trading on this platform. I should have checked bitcointalk first and be warned to stay away from this exchange. For putting more security in my account they block me from withdrawing my crypto: "After the change in security settings of your account, withdrawals are disabled ..."
Do not trust those people.
specifically for users, a warning is written in half the screen. learn to read and think first and only then do. you could first withdraw funds and only then change the settings.

Yes, "learn to read", I should return the compliment to them. My crypto in Ethereum was supposed to be freed on the 5th of December, but I have spent hours to get my Ethereum out without success, so instead, I swapped to BTC and I can't get them out either. They don't understand my problem and constantly ask me a screenshot but I am unable to put the screenshot to them.
So instead I did a copy/paste where it says "I have insufficient funds" when I want to withdraw and it shows: Bitcoin 0.04657398, but when I click "withdraw", another page pops up and it shows: Account balance: 0 BTC.
I just don't know what I should f°cking be doing to get my point across.
I believe that they are blocking me on purpose because I came to complain publicly on bitcointalk a few days ago.