I don't have much money there but when I wrote my first ticket in their response they mentioned that I came to complain publicly.
I don't have any open orders there. I have already looked for other tokens I could buy but when that happened with Ethereum, then again with BTC, I fear it will be the same problem with any other coin as long as they don't aknowledge they have an issue with my account.
Anyway, thanks for your suggestion.