Definitely a scam. Have been dealing with a Daniella Wagner for 21 days. Have provided everything asked for with exception of a wallet that I made some deposits from over 2 years ago because I no longer use or have access to those apps, however I AM logging in from same IP address and am communicating from them via the same protonmail address I used initially, and they are denying that I am, outright. Also, it's about $400.00 USD worth, was about $500 21 days ago, and they're demanding government ID when they never asked for this initially or when I made a deposit.
Dear JMPT, can you please provide us with a ticket number? We need it to find your case in the system, thanks in advance!