"Support (senior):                                                                                                                                                                                                      09.12.2019 12:09
Hello.
12/03/2019 19:28 you changed the password, after which the withdrawal of funds was temporarily blocked. 12/05/2019 19:28 The withdrawal of funds should have been available, but after your request and public accusations, some functions of your account were suspended for verification by the security service, this is a standard security measure. We request you to withdraw your funds within 48 hours, after that your account will be closed. If you ever try to register with us again, your account will be eliminated without the funds reimbursement."


So I was right to believe they were holding my funds on purpose.