You are right, but not few times scam cries are fake or from incompetent people, so it is very difficult to judge... But yes, given the number of complaints, the probability that it was true was quite high.
However, what I firstly blame myself about is not to have checked before with CexIo their availability to receive money from Cryptocapital. Knowing that CexIo was not accepting money from Cryptocapital would have been enough for me not to send my money to CC in the first place.