Reputation and credibility are built thru the number of years it has been in the operations.  We can't say that early what they will gonna be as exchange few years from now but I hope as they will go thru each day, resolve even small issues submitted to them by their clients. Even small things can ruin the image of an exchange. They should treat all the tickets submitted as equally important, in that way, their traders will feel that they care on their welfare of their customers.