It's been clear for a long time that the management team at MtGox aren't capable of running such a business.
Most likely it's sheer incompetence rather than malicious intent but the end result will be much the same.
At this stage their reputation is gone. Even if they get withdrawals back online I don't believe MtGox will survive another 12 months in it's current form.
The best thing that could happen would be for MtGox to be sold to a team with good technical and financial backing who will be able to salvage what is left, otherwise it will be a slow decline into obsolescence.