It would be unethical to ask for money which they lost - bet is a bet, at least from where I am coming from.
Roobet should pay yahoo his winning and no one can change my opinion.
$11000 is very bad way for gambling site to lose costumers, final line, it is -EV and it should be piece of cake for casino to get that money back. Not professional if you ask me, as I can see from this thread they already lost 2-3 potential costumers. Definitely not a good start.
Its hard to keep trying to get people to see the other point of view. It is far too convenient to jump to the conclusion of "Customer first, yayyy". In a p2p global economy, maybe it is time for people to realize that things don't always work just one way. People working on shoestring budgets WILL take into account the whole interpersonal thing going on here. Them blocking Yahoo on chat shows this. In eastern cultures, a lot of things are decided not just contractually but even on personal relationships. You may not agree with that but that is YOUR cultural baggage.
People who are actually working in such settings are definitely coming to the same conclusions..
I'd love to quote the very competent Mr. Klaassen on this for people who don't want to read the full article:
"Although for me, as a practical Dutchman, such a visit would be unthinkable, good relationships have proven to be the key to the success of this project, even more so than the technical systems."
You screw someone twice over by bringing out a "bug" you already knew about, incredibly lucky or not, you can be sure as hell they won't speak to you..
--snip--
I would give the benefit of doubt to a user who was, say, actually hoping to get 11K by risking 353 USD. How does that come into picture when OP has said:
- He knew 2k USD was the max limit
- He misclicked which means he wasn't intending to bet the whole amount in the first place
In my opinion, the grouse is that even though he won, he isn't getting as much money as he possibly can. Either by holding the casino accountable on a technicality, or by them offering to meet him halfway.
Yahoo single-handedly manages some of the lowest paying services out here, and works on the principle of "Quantity over Quality" himself. It is quite pretentious that he is posturing as if he doesn't understand how these shoestring services work or how much of a hit it'd be for them by giving him another ~2K-8K USD.
Also, this'd all be so much better if the owners of this bloody casino came over and refunded his over bet amount and added something as a bug bounty.