I highly doubt you will get a clear reply from cryptsy. That site works right up until it doesn't and then you simply have to wait.
This is probably true. While I understand there are not many options for alternatives to cryptsy's autotrading and API features, I would feel A LOT better if we move away from Cryptsy. I might be wrong here, but I've never trusted them and even worse since their payouts and support requests have been SO SLOW. I feel its a bad sign. What's going to happen when instead of payouts taking 5 hours, they take 25 hours? Having some contingencies in place seems like a necessity.