There were several examples when users wrote in the ann-thread about some problems and after some time wrote that the technical department solved their problem.
Uhh, that doesn't necessarily mean they were solved because they posted in the ANN as there were no enough signs of it and if they designated staff/s here to cater problems, why would they not post?
I think that representatives of the Coinsbit exchange are constantly in the ann-thread and this is a great way to conduct a direct discussion with them. Is it good when there is direct contact between exchange employees and ordinary users ?! It seems to me that this is great!