Looks like I still cant withdrawal my NEO stuck in there without a KYC. Well, I got happy for a moment. On a side note, I just took a look at NEOs price and its down from $50+ to ~$5. So not that bad. 
I was able to get my stuck XLM withdrawn. Too bad it's only worth 0.01 BTC now compared to 0.06 BTC about a year ago
Did Poloniex say why you couldn't get your NEO withdrawn?