the moment they changed their website from "fair casino" to "you lose a lot but we also give back a bit" they lost so many customers that even the topic is not moving as fast as it used to, yet they claim the customers are happy so there must be some customers outside of bitcointalk that still fill enough spaces on their casino to make a profit.
From
FAIR to
HONEST to DISHONEST to ....
Hey! We reached out to you about making this right. We're giving you your $150 giveaway win

Hope you have a nice week!
We gave you $200 instead of $150

You gave him what he deserve after he made a complain here?
That's a professional behaviour LOL, giving him $50 more wont make you looks better because you did it really bad before he made the complain.
Now you get more red trust, you should try to clear it all for better reputation. Otherwise most people here wont play on your site because of your bad reputation.