Reggie Middleton, [31.12.19 05:50]
[In reply to Cryptrepreneur]
IF you find you have not had a timely >36 hours response to your support ticket, you can email me directly. Telegram is not a place to get support from the company. You can use it to get support from the community.
The ETH limited for selling VeAssets back to Veritaseum is low because our ETH reserve was taken as a result of our recent litigation. We "optionally" bought back VeAssets, but are not in a position to do so now because of the the immense capital drain that we have just experienced. You can redeem you metals (always) for physical delivery, or you can transfer them and/or sell the to someone else. It will take time for us to build up the capital reserve to purchase assets, though - and it (as in with all startups) will be a risky endeavor.

Reggie Middleton, [31.12.19 06:10]
September code updates
- Added transfer details view
- Show information about sale/purchase suspension
- Display overlay while user is signing message
- Optimized metamask installation process, so that user does not have to click activate twice
- When user browser has build in wallet promote installed wallet option and hide other
- Added validation for aggregated spending amount during redemption process (For example when redeeming VGLG1 and paying delivery fees with VGLG1)
- Fixed verification applications sorting
- Added deposit guides next to insufficient balance errors
- Added quick actions to wallet
- Added links to orders views from wallet and header user icon
- Added fund overview view
- Added private asset tokenization

Published new version to production, overall it contains a lot of internal changes and updates management of the assets
- Updated VeAssets view, it should reveal much more information on mobile device
- Veritaseum offer asset configuration (sale purchase premium discount) is available through UI
- Header now contains aggregated user balance (updated to show USD
- My Orders / All orders for admin are accessible via wallet or user icon on the top instead of general VeAssets page
- Sale reserve settings are available from Sales page
We also stablized the staging env

October and November
- Add redemption of tax credits (Atm based on CA movie TC)
- Add redemption filter to show "all" "requested by me" "supplied by me" for tax credit sellers
- Add seller ethereum address to Tax Credit deals
- Fix app crash when gas price oracle returns invalid data
- fix setting price before finalization
- Long text input in tokenization should autosize
- Preset high gas price for tokenization to compensate slower deployment mining time
- Hide some metrics in tax credit display
- Create asset admin details view, add option to copy redemption schema
- Customer asset view includes more details
- Manage assets visibility - some assets can be hidden from customer facing assets lists and wallet
- New filters on purchase list, ability to filter orders that I supplied or requested
- Limit min amount of tokens available in sale from asset configuration. Allows us to implement some tax credits restrictions.
- Onchain VeUSD purchases settlement with tax credit supplier.
-Add notification for tax credit seller upon purchase settlement
Updated list view for tax credits
Assets management filters
Support for more complex buyer data sections (groups with the title, description)
Format button on JSON schema editor
Added availability to tax credits
Terms and conditions placeholders that can be easily updated once provided
Many bugfixes which should make tax credits functionality much more stable

November and December, upgrades for Eth Forks and stability testing

These are just code and engineering updates. What is not included here are financial analysis and legal updates. Unfortunately, the legal stuff is confidential, and the financial stuff will be release sometime after the first. The new products are not released yet, for they are still undergoing extensive legal vetting and beta testing.