When you can't compete with a website that is brand new (less than 6 months old) then you know something is wrong. When you do marketing superbly during ICO and not so much for the casino you know there is something wrong, when you do promotions and giveaways and signatures superbly but then you cut them short you know something is wrong.
This website has one of the best potentials out there in the crypto casino world to go up and above but ruins all of those chances by basically not caring about it, if you don't care you won't go up, you will stay empty handed. As long as they don't really improve the way they are doing business, they will end up with basically nothing and eventually run out of people that play here, the lesser people stays the more they will be inclined to leave as well.
Basically when I first know of this site (Jun 2019) and going through their Levelling, Bet Back and Loss Back System, I already know why it can't attract many users, simple single word "greed". To get 0.1% Loss Back + 0.05% Bet Back, together 0.15% or 15% of their house edge, one player must wager 50,000,000 USD or 2500 BTC (assume the least amount of BTC required by refering it ATH price of 20k). No one can do that except one or two whales of the whole crypto world and that whale would never mind to do it, since they already get a big pay back amount "at the begining" if playing on other site.