I initiated a $14,808.15 wire withdrawal from cex.io one week ago on January 2nd.  I still have not received my funds.  I have sent an email to support almost every day asking where my funds are and nobody will give me an answer.  I called support and they told me only the finance team can help me, yet they would not allow me to speak with anyone from the finance team. 

Customer support via email only sends me generic pre written responses when the respond and sometimes they go days between communicating at all with me.

They told me that the funds have left their platform yet they refuse to provide with any form of reference number for the wire.  I am officially beyond panicked about where my funds are. 

If anybody has any ideas of how to help me get my money please let me know. I would be much appreciative.

Withdrawal #11295356322 $14,808.15

Case # 978675