Escrow requires trust in the arbitrator.
Does it really have to, or is that just the way people have always done it before?
Reputation is valuable in basically all human interaction. Airbnb, couchsurfing and Uber are practical examples of the power of reputation systems.
Reputation systems give you a limited and imperfect method of predicting intentionally malicious behavior.
Insurance provides recourse that covers both intentional and unintentional damages. Properly implemented insurance systems offer a strict superset of the functionality provided by reputation systems and also don't require privacy compromises.