Great, there is another case of paxful being very unprofessional in running a business. They scammed me once and I think they have comeup with other ways to scam more people. Wat a shame.
I do accept the part that it was an unprofessional step by Paxful as they should give the user a warning before freezing their account as you do not necessarily view the terms of service all the time but you cannot call them a scam. I am sure they would release the coin if the OP can inform the support team as the system they will be using will auto lock any IP they blocked including regional and country IP and if there is a situation like that they should release the token if they think the case is genuine.
PS: i am not endorsing paxful but i am trading in the site for years and never had an issue other than the typical buyer issues.