Received my refund today.

- 14th Feb made a request
- 14th Feb same day response asking for bank details
- 15th Feb I sent my details
- 17th Feb they confirmed and said details had been passed to finance team
- 25th Feb payment arrives

It's very sad, I love KNC, had an order for Neptune in the first hour or so, but their announcements combined with bitcoin price dropping makes refund the only thing to do.